Accountabilities

• Own one or more projects within the digital ecosystem, shaping the projects roadmap and delivering seamless omni-channel experiences across web and mobile platforms in alignment with business objectives.
• Identify and drive business growth opportunities by continuously optimizing digital products capabilities and developing compelling value propositions that accelerate digital adoption.
• Develop clear business cases and value propositions for digital initiatives, partnering with cross-functional stakeholders to prioritize investments and product enhancements.
• Define, track, and optimize conversion funnels using analytics such as drop-offs, session replays, and NPS, leveraging benchmarking to measure performance and inform data-driven improvements.
• Identify friction points and improvement opportunities across end-to-end digital experiences through deep analysis of user behavior, interactions, and feedback to validate features and solutions.
• Collaborate closely with UX and design teams to enhance usability, optimize feature presentation, and deliver intuitive, customer-centric digital experiences.

Education & Experience

• 5+ years’ experience working in product management with strong analytical skills.
• Bachelor’s degree in Design (e.g. interaction, product, industrial, etc), Human-Computer Interaction (HCI), Computer Science (CS) or a related field.
• Deep expertise in eCommerce or airline digital ecosystems, including & not limited to booking, payments, loyalty, self-service, merchandising etc.
• Experience working with agile methodologies in fast-paced consumer centric environment. 
• Airline business specialist and knowledge with proven ability to drive solutions.